A Practitioner’s View

20 Top Brands Address Their Challenges With the Customer Experience Vendor Landscape

The contributions to this eBook outline some of the major challenges practitioners face with not only the contact center vendor landscape, but the customer experience vendor landscape overall. 

Vendors if you care about your buyer, you won't want to miss this. 


What You Will Learn:

What customer experience buyers are looking for from vendors.

Where vendors are falling short on execution. 

What features and benefits brands would like to see in their customer experience technology stack. 

About Blake Morgan

I provide advisory and content services to brands and vendors. I’ve worked with Intel, Verizon, Verizon Wireless, Newmark Knight Frank Retail, Misfit Wearables, Clarabridge, Pegasystems, Sparkcentral, Zendesk and more. I am #20 on ICMI’s top 50 thought leaders of 2015 and a frequent speaker and writer on the topic of customer experience. I am also highly involved with SOCAP, the Society of Consumer Affairs Professionals, and I serve as the VP Marketing and Communications for the Northwest Chapter. I live in Oakland, California with my husband, our two dogs and a baby girl on the way. 


© 2016 | Blake Morgan